Privacy Policy | Delights Web Services

1. Who is responsible

Delights Web Services, Uniafric House, Koinange Street, Nairobi, Kenya, is the data controller for information collected through this website. Contact: eric@delights.co.ke, +254 728 851 675.

2. What we collect

Details you give us through the contact form, email, phone or WhatsApp: name, email address, phone number, company, service of interest and your message.
Technical data such as IP address, browser type, device, pages visited and referring page, collected through cookies and similar technologies.

3. Why we use it and our legal basis

To respond to enquiries, prepare quotes and provide services (your request or a contract).
To send information you asked for. We send marketing only with your consent and you can opt out at any time.
To secure, maintain and improve the website (legitimate interest).
To meet legal obligations, such as tax and accounting records.

4. Sharing

We do not sell personal data. We share it only with service providers who help us run the website and communicate with you (for example hosting, email and analytics providers), and where the law requires. Some providers may process data outside Kenya; where they do, we take steps to ensure appropriate safeguards as required by the Act.

5. Retention

We keep enquiry data only as long as needed for the purpose collected, and client records for the period required for contract, tax and legal purposes, then delete or anonymise them.

6. Security

We use reasonable technical and organisational measures, including access controls and encrypted connections, to protect personal data. No online service is completely risk free.

7. Your rights

Under the Data Protection Act you may request access to your data, correction of inaccurate data, deletion, restriction or objection to processing, and a portable copy, and you may withdraw consent at any time. Email eric@delights.co.ke and we will respond within the period set by law. You may also complain to the Office of the Data Protection Commissioner (ODPC) of Kenya.

8. Cookie policy

Cookies are small files stored on your device. We use: (a) essential cookies that make the site work; (b) analytics cookies that show how visitors use the site, so we can improve it; and (c) marketing cookies only if we run advertising and only with your consent. You can block or delete cookies in your browser settings; some features may then not work as intended.

9. Children

Our website is for businesses and is not directed at children. We do not knowingly collect children's data.

10. Changes

We may update this policy and will change the date above when we do.

11. Contact

Questions about privacy: eric@delights.co.ke.